Enterprise Car & Van Hire - Wakefield

Reviews

• SJ

  sandra jones

  4 days ago
  1.0
  I took full accountability for a scrape but being called a “moron” by the lady with the iPad was completely unnecessary and horrible. They took £300 from me for a very small scrape and told me they would refund anything left over if the repair cost less. I was advised to contact the Damage Recovery Unit, but I was given the wrong email address THREE separate times. When I asked for a phone number, I was told they “don’t have one.” I then rang a different Enterprise branch and they gave me the number for the Damage Recovery Unit immediately. So clearly the information was available all along. I understand I made a mistake with the scrape, but being spoken to disrespectfully and then denied the correct contact information was honestly disgusting customer service. I’ve got most of that money back now so it was unnecessary to take amount anyway. They wanted £500 at first! I would avoid this branch and go else where
• AA

  Andy

  May 19, 2026
  5.0
  A nice comfy car with a nice engine and nice music on the radio 📻
• PJ

  Phil Jones

  May 12, 2026
  5.0
  Great service, friendly staff. Easy to hire
• PC

  Phil Clay

  May 10, 2026
  4.0
  Great service, good initial prices but they don't half jump if you add on the extra insurance excess covers, when they tell you how many £000s the excess would be for tyre damage or an accident. Still better value and service than others I've used though, and I would use them again. Vehicles are clean, tidy, and fairly new. My biggest frustration is that they don't do full to full with the fuel, so it's a total estimation when you're only trying to top up the fuel level a little so you're not penalised on the return.
• DM

  Dave Mellows

  Apr 28, 2026
  5.0
  The staff at Wakefield were very helpful. I was looked after by Fraser Turnbull at the reception. Very helpful and good customer service

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